Terms and Conditions

The address of Firefrost Ltd is 2 Springs Road, Keswick, Cumbria, CA12 4AQ Telephone 017687 80925. Company number 5882894.

Confirmation
Once your credit card payment has been authorised and your order has been accepted you will receive confirmation of the order by email.

Payment
We accepts all major credit /debit cards through our payment provider, Protx. We reserve the right to decline and cancel any orders which fail to pass our Address and Identity Verification Processes. Due to the proliferation of internet credit card fraud, we reserve the right to decline any order where there is a discrepancy in card details. Your billing address is the address to which your credit card is registered.

Postage and Packaging
Postage and packaging is £1.50 for standard delivery to all UK destinations. Orders are shipped via Royal Mail using First Class Post. If next day delivery is essential, select the Next Day Delivery option for which there is an additional charge of £6.50. Orders received after 10am on Friday will be despatched on Monday. We are sorry but we cannot guarantee next day delivery for Saturday.

Postage for all international destinations will cost £6.50
We aim to despatch within two working days. Occasionally there may be delays, for instance caused by material shortages, import delays or higher than expected demand. If we do expect a delay we will do our best to keep you informed.

Returns
We want you to be happy with your purchases. However, if you are unhappy with either goods or services, then please contact us at info@firefrostdesigns.co.uk within 7 days of receiving the goods so that we may rectify the situation. We are happy to refund or replace goods providing they are returned in original packaging and are unused. Due to reasons of health and hygiene this does not apply to pierced jewellery.

We recommend that goods are returned by Recorded Delivery as we cannot be held responsible for items lost in transit. Once goods have been received back to us and upon satisfactory inspection of their condition, we will offer an exchange or refund the cost of the goods.

None of this affects your statutory rights. For more information on these, you can visit these websites:

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt
gives information about your general rights when buying goods

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0051-1111.txt
is specifically about distance selling

Feedback
We actively welcome all feedback from our customers, whether positive or not. Please email info@firefrostdesigns.co.uk to do this.

Substitution
We do seek to continuously improve our products and may, from time to time and at our discretion, replace advertised components with better ones. We reserve the right to do this – where we do this we will substitute goods or packaging of equal or greater quality and value. As stated above, if you are not happy with the finished product please let us know within 7 days and you can return it for a full refund.

Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Privacy
We operate a strict policy to maintain the confidentiality of all personal information we receive. We do not share this information with anyone else. We may contact you by e-mail in the future with details of new products and promotions. Any information we hold about you will be in accordance with the Data Protection Act 1998. We may use “cookies” to track usage patterns on our website. These will not contain any personal information about you. Your web browser may allow you not to accept cookies, should you wish.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Firefrost Designs and protected by U.K. and international copyright laws.

Accuracy of content
We have taken every care in the preparation of this website, in particular to ensure that we have got prices and descriptions as accurate as possible. But please note that packaging may vary from that shown and that the weights, dimensions and capacities given are approximate only.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be exactly the same as the colour of the product on delivery.

Applicable Law
By ordering from us, you agree that any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.