The comments below are just a small selection of comments from our customers about Firefrost jewellery.

Customer comments

08/02/2017- Hi Karen, The Lakeland Waters earrings arrived this morning and are beautiful.  They are a perfect fit with the post fittings you put on for me and hang at an ideal length.  I very much look forward to wearing them frequently!  Many thanks,Best wishes to you and yours, Caroline

08/01/2017 –  Hello Karen! Everything arrived in time and my wife liked the present very much. Thank you so much for the friendly correspondence. I wish you a very good new year! Best regards from Germany,

21/09/2016 – Hi Karen Just to let you know I received the earrings today .They are great – my friend will love them. Best Regards  Liz

20/09/2016 – The earrings have just arrived, they are beautiful even better than on your website. Thank you Barbara

13/02/2016  – Hi, Many thanks for beautiful jewellery & excellent service! My friend was delighted with her Julietta pendant & earrings for her birthday. Many thanks Lesley.

13/02/2016 – Dear Karen   I have just received the necklace and earnings.  They are wonderful and extremely pretty.  Just the right length. I am very impressed with the quality and am already looking forward to my next order.  Thank you so much.I look forward to looking at your new collection soon.Regards Eileen.

25/01/2016 – Necklace arrived this morning and is beautiful, my friend will love her Birthday pressie.Thanks for your quick service, easy to use website and email updates. Regards,Evelyn

25/11/2015 -Hi Karen, I just wanted to let you know that the tartan heart has arrived safe and sound.  Many thanks for a first class service.  I am delighted with it. Kind regards,Dawn

15/11/2015 – Dear Karen. I received the earrings on Saturday morning (14.11.2015). I just wanted to let you know how delighted I am with them. They are so beautiful and i am sure my lovely niece will be a very happy girl when she opens her gift on Christmas morning. Thank you. Diane

18/08/2015 – Received today, they are BEAUTIFUL!  xxx. Jean

15/07/2015 – Good morning Karen, I just wanted to let you know that your parcel arrived yesterday and I am thrilled with it, thank you.We visited your lovely shop in Keswick a couple of years ago when we were staying in a B & B there, my husband bought me a red heart for our ruby anniversary, that too is beautiful.Regards Mrs Valerie D.

31/07/2015 – Hi Karen, I realise its a delayed response, I bought the pendant as a gift for someone in Russia. Due to Russian postal delays she only received it yesterday but she told me she loves it! Many thanks, Anthony

10/03/2015 – item arrived 2day, its luvley she will be so plzd 🙂 you again for your help. Regards Adam

10/03/2015 – Thanks Karen. As always the jewellery is beautiful! Janet H

18/02/2015 – Karen, Received this morning and looks great, Many Thanks Kevin

15/02/2015 – Just to let you know, my wife was absolutely delighted with her Black & Crystal Heart necklace!

10/02/2015 -Its arrived Karen, thanks. Lovely as always, and a nice speedy delivery. Thanks

03/01/2015 – Hi Karen Thank yo so much for the earrings. They are perfect. Happy New Year, Julie

02/01/2015 -Thank you very much for following up, nice to find a company who takes the time to do so especially at a busy time of year. Kind regards Phil.

24/12/2015 – Hi just to say thank you soo much for sending the pendant my aunt loves it. Wishing you a wonderful Christmas and a happy 2015. Kindest regards Debbie x

28/11/2014 – Just wanted to say thankyou the jewellery is absolutely beautiful, can’t wait for Christmas Day to wear it! Also thankyou for matching the earing, I was gutted when I lost one of them. Hope you have a lovely christmas. Kind regards Niclola.

25/11/2014 – Just to say a massive thank you for the beautiful Earrings and necklace in Cobalt Blue.From the phone call and e-mail to the very quick service. I will certainly enjoy wearing these for a good long time to come. Best service ever. Caroline M.

25/11/2014 – I visited the Lake District recently with my girlfriend and she pointed out your necklace in a shop. Really pleased to have gotten it for her for xmas – your jewellery’s great. Best, Mark.

19/11/2014 – I have just received my earrings and I am delighted with them Kind regards, Susan.

16/09/2014 – Hi Karen…..just arrived home! Love the bracelet….just what I wanted. Thank you again for a first class service. You have made my day.

29/07/2014 – The earrings arrived this morning, thank you. They are beautiful. All the best Lesley.

02/07/14 – I am extremely impressed with not only the jewellery that I have ordered over the past few years, but also the wonderful customer service that I received from Karen. Karen fixed my heart pendant necklace with no fuss and no fee. She also waived the postage when I wanted to send a pendant and earrings to NZ for my Mum who has cancer.I thoroughly recommend Karen, her jewellery and her customer service!

20/12/13 – Thanks very much for excellent customer service. Absolutely delighted with the heart necklace it is gorgeous 🙂 Kind regards, Angela.

10/12/13 – Necklace received. It’s lovely just how I pictured it. I know my wife will love it.

03/12/13 – Thanks so much for sending the order, it was a nice selection they arrived bang on time for our Event and no sooner did they make it to the shelves they were flying out again!!

27/11/2-13 – my order arrived yesterday – thanks for the speedy service & love the necklace, Debbie X

22/11/2013 – Many thanks, earrings arrived safely. They are just what I wanted – very pleased. Linda.

14/10/2013 – thanks Karen. love the jewellery. kind regards, Janet.

02/09/2013 – I recieved the pendant today , its beautiful . Thank you for your quick response , and all your help regards Margaret.

03/08/2013 – Thank you for the fast posting of the Caramella earrings, they arrived yesterday and are just perfect with the pendant, I have worn them since they arrived. Lisa.

26/07/2013 – Pendant & errings arrived today, they are gorgeous. Thank you very much for such a great service. Karen.

05/04/2013 – Pendant arrived this morning and very nice it is too. Thanks for the good service. Regards Mark.

03/01/2013 – Received the earrings safe and sound. Thanks so much for your excellent service.

18/12/12 – just wanted to let you know I’m really pleased with the earrrings, I wore them to work today and they were much admired Thank you so much for making them! all best wishesfor Xmas, and 2013. Nell.

13/12/2012 – Received really quickly and I am very pleased with earrings. I have bought from you before and hope to do so again, thank you. Jackie.

25/11/2012 – Many thanks, was given a lovely Firefrost necklace three years ago, I love wearing it, so have bought the earrings for one of our daughters-in-law as a gift.

05/11/2012 – My order has arrived. Thanks very much, I love it and will be recommending firefrost designs to my friends!

I just wanted to let you know that the bracelet and earrings you made me for my wife’s birthday went down well and she was over the moon with them.

I think your service has been great and would certainly order from you again (I would actually like a pair of earrings in each colour as they are all so pretty!) Many thanks, Helen

Karen the earrings arrived this morning thanks for the prompt service and look foreward to dealing with you again Kind Regards July 2010. G.W.

My pendant and earrings arrived really quickly a few days ago and I love both pieces. Thanks so much for your help along the way.Kind regards, Joanna.

Love the pendent, thank for quick delivery, hope to purchase from you again. Regards, Jackie.

Apologies for not writing sooner.Can I just say that the bracelet that you designed was excellent, it was perfect colour and design that suited my wife and as an added bonus it was the colour of her birth stone..how lucky am I. Everyone one agreed that it was beautiful, personally I want to thank you and be sure I will visit again. Thank you, Chris.

Hi Received my earrings today, for my daughters wedding, colour matched perfectly and very pleased with style. Would just like to say thank you very much for speedy service. Shona.

Hi Karen, just to let you know that it arrived this morning, and its gorgeous thanks very much. Kind regards, Kathryn.

Just to let you know, my order arrived and it’s beautiful. Many thanks, Zoë.

Hi Karen, thank you for the beautiful necklace and earrings, they are stunning, and are the ones Lesley was admiring. I can’t wait to give them to her. Regards, A.

Hi Karen, Just wanted to say thank you for the pendants- they’re beautiful and go great with the dresses! Also thank you so much for the lovely earrings- I think I might wear them on the day 🙂 it was such a nice surprise to get a present for me too! Anyway, I’ll keep in touch regards my mum and will also send some photos of the bridesmaids on the big day! will definitely be recommending you to my friends. Thanks again. Best wishes, Katy.

Hi, Necklace received today – fabulous – especially the choice of colours. Thank you, Anne.

Hi Karen, All the earrings arrived today. They are gorgeous. Thank you so much for the heart earrings I love them. Cheers, Helen.

Morning Karen, Just to let you know that the bracelet arrived safely yesterday at my work address. It’s gorgeous. Thank you, Rachelle.